Privacy Policy

Last updated: April 2026

1. Who We Are

TowMetrics is a mobile towing weight measurement service based in the Albury-Wodonga region of Victoria, Australia. We provide on-site vehicle and caravan weighing services to help our customers meet Australian towing regulations. In this Privacy Policy, "we", "us", and "our" refer to TowMetrics.

2. What Information We Collect

We may collect the following types of personal information from you:

• Contact details: name, email address, phone number, postal address, and suburb
• Vehicle information: make, model, year, registration, and weight specifications of your tow vehicle and trailer/caravan
• Service records: weight measurements, weighing results, and reports generated from our services
• Website and marketing data: information you provide through our website forms, online bookings or enquiries
• Payment information: processed securely through third-party providers; we do not store credit card details

3. How We Collect Your Information

We collect personal information directly from you when you:

• Book a session or submit a form on our website
• Contact us by email, phone, or social media
• Book a weighing service
• Interact with our advertisements on platforms such as Facebook or Instagram

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide our mobile weighing services
• To communicate with you about bookings, service updates, and weight reports
• To send marketing communications about TowMetrics, where you have opted in
• To improve our services and customer experience
• To comply with our legal and regulatory obligations

5. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to:

• Service providers who help us operate our business (e.g. email platforms, CRM systems, payment processors, website hosts)
• Government or regulatory bodies where required by law
• Professional advisors such as accountants or legal advisors

Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with this Privacy Policy and applicable privacy laws.

6. Marketing Communications

With your consent, we may send you marketing communications via email or SMS about our services, updates, and offers. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any SMS marketing message
• Contacting us directly using the details below

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand how visitors use our site. You can manage cookies through your browser settings. We may also use services such as Google Analytics and Meta (Facebook) Pixel to measure advertising performance.

8. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored on secure third-party cloud platforms with appropriate security measures in place. Despite our precautions, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Weight report records may be retained for a longer period to meet regulatory and legal requirements.

10. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to legal exceptions
• Withdraw consent to marketing communications
• Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details below.

11. Complaints

If you believe we have breached your privacy, please contact us first so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch: